Privacy Policy

What this service does

Khrais Orders lets a customer place a food order with a restaurant through WhatsApp. The customer writes to the restaurant's WhatsApp number, chooses items from the menu, gives a delivery address, and confirms the order. The restaurant then prepares and delivers it.

What we collect

• Your WhatsApp phone number and the profile name WhatsApp shares with the restaurant.
• The messages you send to the ordering number and the buttons you tap.
• Your order: the items, quantities and options you chose.
• Your delivery details: the name you enter, the address you type, any note for the driver, and your location if you choose to share it.

We do not collect payment card details. Orders are paid in cash on delivery.

How it is used

Only to take, prepare and deliver your order, and to send you its status in the same WhatsApp chat (accepted, on its way, delivered). We do not sell your data and we do not use it for advertising.

Who can see it

The restaurant you ordered from, and Khrais Studio as the technical operator. When the restaurant delivers with its own drivers, the driver assigned to your order receives its delivery details (your name, phone number, address, note and shared location) on WhatsApp. Messages travel through WhatsApp (Meta) and the service runs on Cloudflare; both process data on our behalf.

How long it is kept

An order that was never confirmed is deleted within a day. Completed orders are kept as the restaurant's order record. A basket you started but did not finish is removed within a day.

Your choices

You can ask for your order data to be deleted, or ask what is held about your number, by writing to awonkhrais@gmail.com from any address and stating your WhatsApp number. We answer within 30 days.

Contact

Khrais Studio — awonkhrais@gmail.com — khrais.studio